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Refund Policy: Hemero


The website listed above, hereinafter referred to as "Website" is operated by the following party:

  • Hemero LLC, a limited liability company, organized under the laws of the state of California (hereinafter referred to as "Operator")

For any questions or comments regarding this Refund Policy, customers may visit the following link:

Customers may request a refund on goods sold within 30 days of receipt.

To be eligible for a return the following conditions must be met:

  • Customers must return the item in its original packaging.
  • The item must not be used.
  • The item must not be damaged.
  • The item must be returned with its original receipt.

If the above conditions are not met, Operator reserves the right to reject return and refund.

In case of item return, customer will be responsible for paying cost of shipping.

Refunds on sale items are permissible and subject to the same conditions as refunds on regularly-priced items.

Customers may request an exchange in lieu of a refund. Exchange requests will be processed and accepted or denied.

Customers must contact Operator prior to the start of the refund and return process.

Customers will be provided with a return number before they may begin the return.

Returns are to be sent to the following address:

  • 2542 Troy Ave, South El Monte, CA 91733

No refunds are permitted on the sale of digital products. All sales are final.

No refunds are permitted on the sale of services. All sales are final.